Terugbetalingsbeleid

REFUND AND RETURN POLICY PROGRAMS:

Pre-recorded/online programs:

1.    Following payment, the client will receive personal login codes and will be able to watch the video training in a private setting.

2.    If there are any technical issues with logging in, the client must notify us via e-mail within 24 hours.

3.    Online programs are non-refundable.

LIVE coaching (groups & 1:1)

1.    If participation is canceled 4 to 2 weeks before the start: 50% of the participation costs apply as cancellation costs.

2.    If participation is canceled 2 weeks or less before the start, the participant is required to pay 100% of the participation costs.

NEUROVIZR
We offer a 14-day return policy, allowing you to request a return within 14 days of receiving your item.

Return Conditions

To qualify for a return:

• Items must be in the same condition as received: unworn, unused, with tags, and in the original packaging.
• A receipt or proof of purchase is required.

How to Start a Return

Contact us at support@meriamboldewijn.com to initiate your return.

• If your return is approved, we will provide instructions for sending your package.
• Items returned without prior approval will not be accepted.

For any return-related questions, you can always reach us at support@meriamboldewijn.com

Damages or Issues

Please inspect your order upon receipt and notify us immediately if:

• The item is defective or damaged.
• You received the wrong item.

We will address the issue promptly to make it right.

Non-Returnable Items

We cannot accept returns for:

• Products damaged due to misuse or mishandling.
• Custom-made or personalized orders.
• Items sold during promotions or sales campaigns.
• Gift cards.

Note: Local duties, customs fees, shipping costs or VAT paid by the customer are non-refundable.

European Union 14-Day Cooling-Off Period

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days without a reason.

• Items must meet the return conditions outlined above.

Exchanges

To exchange an item, return it following the steps above. Once your return is accepted, place a new order for the desired item.

Refunds

• Once we receive and inspect your return, we will notify you of approval or rejection.
• Approved refunds will be processed to your original payment method within 10 business days.
• Please note that it may take additional time for your bank or credit card company to process the refund.

If more than 15 business days have passed since we approved your return, contact us at support@meriamboldewijn.com